• You can cancel your order within 30 minutes of placing it. To do so, please send us an email using our 'Contact Us' form. Include your order number and the message: 'Please Cancel [insert your order number].
• We will respond with a confirmation of your cancellation.

• You can always contact us through our Form.
• If you missed the deadline but your order has not been shipped yet, please contact us through our Form to ensure your query is prioritised and handled and received by the correct department!

• IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response. Via email: In order to help us prioritise your ticket, please make the email subject line: URGENT ORDER CHANGE  

Our team will prioritise your ticket. Please do not email us again or your ticket will be pushed back.

You cannot change your address or any order details once it’s shipped.

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

You can change your order within 30 minutes of placing your order through our Form

However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly.

Please note that we cannot cancel your order if you placed it more than 1 hour ago as your order would have already been processed by our 3rd party agent. You will have to return your parcel for a refund.

If for whatever reason you have accidentally entered the wrong shipping address, please cancel your order through our contact us form.

Alternatively, please contact us within 30 minutes to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund.
It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed at the wrong address.